Privacy Policy
Who are we?
As Swansea’s longest-serving dental surgery, Swansea Dental Practice is staffed by the most experienced dentists in the area. Each of our dentists has over ten years of Australian dental experience, and our two most experienced dentists have worked locally for over 20 years.
How we collect your information
We may obtain information about you in the following ways:
When you visit our website
We, like many companies, automatically collect the following information:
- Technical information: The type of device you’re using, IP address, browser, and operating system used to connect your computer to the internet.
- User behaviour: For example, we collect information about the pages you visit and how you navigate the website, the length of visits to certain pages, products and services you viewed and searched for, and referral sources.
- Cookies: Our website uses cookies to collect and use your personal information. We’ve included more information on cookies below.
Social Media
If you interact with us on our social media websites, such as Facebook, Twitter, or LinkedIn, we may obtain information about you (for example, if you publicly tag us in a photo). The information we receive will depend on your privacy settings for each social media platform.
We may have information on hand such as your email address, name, country and city If you subscribe to our mailing list, perform an ecommerce transaction (if applicable) where you enter your email or willingly share your email address and details with us in any other way.
Google Ads Remarketing Privacy Policy
This website uses the Google Ads remarketing service to advertise on third-party websites (including Google) to previous visitors to our site. This could mean that we advertise to previous visitors who have completed a task on our site, such as using the contact form to inquire.
This could be an advertisement on the Google search results page or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to this website. Of course, any data collected will be used per our own privacy policy and Google’s privacy policy.
You can set preferences for how Google advertises to you using the Google Ad Preferences page.
What type of information is collected from you?
We may collect the following information:
- Your name, job title, and contact details (including postal address, email address, telephone number, and date of birth).
- Information about your activities on our website, device use, preferences and interests, IP address, and geographical location.
- Other information relevant to customer surveys and/or offers.
Use of ‘cookies’
Like many other websites, this one uses cookies. Cookies are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. For example, we use cookies to store your country preference. This helps us deliver a better, more personalised service when you browse our website and improve our services.
It is possible to switch off cookies by setting your browser preferences. Here are a few articles that may help:
Switching off cookies in Chrome.
Switching off cookies in Internet Explorer.
Switching off cookies in Firefox.
Please note that turning cookies off may cause a loss of functionality when using our website.
How and why is your information used?
We require this information to understand your preferences and provide you with a better service. It may be used for the following reasons:
- Providing you with the services, products or information you asked for.
- Carrying out our obligations under any contracts entered into between you and us;
- Keeping a record of your relationship with us;
- Conducting analysis and market research so we can understand how we can improve our services, products or information;
- Checking for updated contact details against third-party sources so we can stay in touch if you move;
- Seeking your views or comments on the services we provide;
- Notifying you of changes to our services;
- Sending you communications that you have requested and may be of interest to you. These may include information about campaigns, fundraising appeals and activities, promotions of goods and services, and;
- Processing job applications.
How long is your information kept for?
We will keep your information for no longer than is necessary for the purposes for which it was collected. The length of time we retain your personal information is determined by operational and legal considerations. For example, we must legally hold some information to fulfil our statutory and regulatory obligations.
Who has access to your information?
We do not sell or rent your information to third parties.
We do not share your information with third parties for marketing purposes.
However, we may disclose your information to third parties to achieve the other purposes set out in this policy. Third parties working on our behalf include suppliers, agents, subcontractors, and other associated organisations to complete tasks and provide services to you on our behalf (for example, sending you mailings).
When we use these third parties, we disclose only the personal information necessary to deliver the services. We have a contract that requires them to keep your information secure and prevents them from using it for their direct marketing purposes.
Please be reassured that we will not release your information to third parties for them to use for their own direct marketing purposes unless you have requested us to do so or we are required to do so by law, for example, by a court order or to prevent fraud or other crime.
Controlling your personal information
You have a choice about whether or not you wish to receive information from us. We’re committed to putting you in control of your data, so you’re free to change your marketing preferences (including telling us that you don’t want to be contacted for marketing purposes) at any time by contacting us by email at admin@swanseadental.com.au or calling us at (02) 4971 1432.